SHOP POLICIES

SHIPPING POLICY:

We ship FREE everywhere safely and securely from MADRID, SPAIN. We use DHL Express, UPS, SEUR and CORREOS Express SPAIN.

Your order will be processed within 1-3 business days and delivered within a time period of no more than 5 days, depending on your destination.

Once it's sent we communicate you the tracking number so you can check the status of your package online.

 

ESTIMATED SHIPPING TIMES:

  • SPAIN: 1-2 business days
  • EUROPE: 2-4 business days
  • NORTH AMERICA: 2-4 business days
  • CANADA: 3-5 business days
  • JAPAN: 4-5 business days
  • SOUTH AFRICA: 4-5 business days
  • AUSTRALIA, NEW ZEALAND AND OCEANIA: 3-5 business days

 

RETURNS & EXCHANGE POLICIES:

  1. If you are not 100% satisfied with your purchase, without giving reasons 14 days from delivery you can return the product and get a full refund or exchange the product for another one and adjust the difference in price.
  2. Any product you return must be in the same condition you received it, please!
  3. If you wish to return the product, please inform Kenza & Co within 14 days of receipt of the product. Notification must be made by email to hola@kenzaandco.com.
  4. The customer must prove that the delivered product has been returned on time, e.g. by proof of shipment.
  5. From the day following the 14 days without notification from the customer of the return, the purchase is a fact.
  6. Buyers are responsible for return shipping costs.

 

ADDRESS:

KENZA & CO

Calle Isla San Martin 2 – 18

28660 Madrid – SPAIN

 

PRODUCT PHOTOS:

We’ve done our best to capture accurate colors, but be advised that colors can vary based on display screen and lighting (natural vs low lighting).

 

📌 All our new rugs are handmade in the loom in the high and middle Atlas of Morocco, by Berber craftswomen with whom we work directly without intermediaries. You can buy real authentic Moroccan rugs at a very attractive price!

 

📌 Please note: Vintage rugs may show minor imperfections, loose threads, and natural wear - all adding to their one of a kind look. Clean and ready to use.