SHIPPING POLICY:
We ship FREE everywhere safely and securely from MADRID, SPAIN. We use DHL Express, UPS, SEUR and CORREOS Express SPAIN.
Your order will be processed within 1-3 business days and delivered within a time period of no more than 5 business days, depending on your destination.
Once it's sent we communicate you the tracking number so you can check the status of your package online.
ESTIMATED SHIPPING TIMES:
- SPAIN: 1-2 business days
- REST OF EUROPE: 2-4 business days
- NORTH AMERICA: 2-4 business days
- CANADA: 3-5 business days
- JAPAN: 4-5 business days
- SOUTH AFRICA: 4-5 business days
- AUSTRALIA AND NEW ZEALAND: 3-5 business days
RETURNS & EXCHANGE POLICIES:
- If you are not 100% satisfied with your purchase, without giving reasons 14 days from delivery you can return the product and get a full refund or exchange the product for another one and adjust the difference in price.
- Any product you return must be in the same condition you received it, please!
- If you wish to return the product, please inform Kenza & Co within 14 days of receipt of the product. Notification must be made by email to hola@kenzaandco.com.
- The customer must prove that the delivered product has been returned on time, e.g. by proof of shipment.
- From the day following the 14 days without notification from the customer of the return, the purchase is a fact.
- Buyers are responsible for return shipping costs.
- Buyers are responsible for any customs and import taxes that may be applicable.
- Customised rugs cannot be exchanged or returned.
ADDRESS:
KENZA & CO
Calle Rio Sil 15 BIS
28660 Boadilla del Monte – SPAIN
