Pre-Order Disclaimer
At Kenza & Co, we take pride in crafting each rug with the utmost care and dedication, using traditional hand-weaving techniques passed down through generations. However, due to the 100% handmade nature of our process and the unique characteristics of natural materials, the final product may differ slightly from the images or specifications provided.
What to Expect:
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Slight Variations:
Colors may vary slightly due to screen settings and natural dyeing processes. Patterns and weaving details are crafted manually, ensuring each rug is truly one of a kind. -
Our Commitment:
Over the years, we have successfully fulfilled countless custom pre-order requests, and customer satisfaction has always been our priority. Any minor differences in your rug only enhance its unique, authentic charm, and we’re confident you’ll love the final result.
Important Information for Pre-Orders:
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Non-Returnable:
Due to the custom and made-to-order nature of pre-order rugs, they are non-refundable and non-returnable. We kindly ask that you measure your space carefully and double-check all details before placing your order. -
We’re Here to Help:
If you have any questions, concerns, or need guidance while designing your rug, please don’t hesitate to contact us at customrug@kenzaandco.com. We’re more than happy to assist you!
Thank you for trusting us to bring your dream rug to life. Your satisfaction is our priority, and we’re confident you’ll treasure your custom rug for years to come.