LARGE Azilal Rug, 295 x 210 cm || 9,68 x 6,89 feet, G-297

SHIPPING POLICY

We ship FREE worldwide, safely and securely, using DHL Express. Whether your rug is in stock, made to order, or fully customized, we ensure it reaches you in perfect condition.

Stock Locations & Shipping Origin

As Kenza & Co has grown, so has our artisan family. We are proud to introduce Kenza & Co Cooperative in Morocco. Now, our in-stock rugs are located in two key locations:

• Madrid, Spain
• Our cooperative in Marrakech, Morocco

Depending on the specific rug you purchase, it may be shipped either from Madrid or from Marrakech.

To make this process as fair as possible:

• Rugs shipped from Madrid: No customs duties apply within the EU.
• Rugs shipped from Marrakech: Priced lower to compensate for customs duties, which will be paid by the buyer upon delivery. These rugs offer a unique value for those looking to acquire an authentic Moroccan rug at a more competitive price.

For In-Stock Rugs

• Your order will be processed within 1-3 business days.
• Delivery typically takes 3-7 business days, depending on your location.
• Once your order is shipped, we will provide you with a tracking number to monitor the progress of your package.

For Pre-Orders and Custom Rugs

• Pre-Order & Custom Rugs: Handcrafted upon request by our skilled artisan cooperative in Morocco.

Production & Shipping Timelines

Production Times

Production time varies based on size and design, typically ranging from 3 to 8 weeks.

• Small rugs (e.g., 150x100 cm): 3-4 weeks
• Large rugs (e.g., 400x300 cm): 7-8 weeks
• Custom sizes: We’ll confirm the timeline via email at customrug@kenzaandco.com.

Shipping Times

Once completed, your rug will be shipped via DHL Express.

• Delivery typically takes 3-7 business days, depending on your location.
• We’ll send you a tracking number as soon as your rug is on its way.

Important Terms & Conditions

• Once a rug has been shipped, the order cannot be canceled.
• We are not responsible for any delays caused by customs clearance in the destination country.

If you have any questions about shipping, production timelines, or customizations, feel free to contact us at customrug@kenzaandco.com. We’re here to make the process smooth and enjoyable for you!

RETURNS & EXCHANGE POLICIES:

1. If you are not 100% satisfied with your purchase, without giving reasons 14 days from delivery you can return the product and get a full refund or exchange the product for another one and adjust the difference in price.
2. Any product you return must be in the same condition you received it, please!
3. If you wish to return the product, please inform Kenza & Co within 14 days of receipt of the product. Notification must be made by email to hola@kenzaandco.com.
4. The customer must prove that the delivered product has been returned on time, e.g. by proof of shipment.
5. From the day following the 14 days without notification from the customer of the return, the purchase is a fact.
6. Buyers are responsible for return costs.
7. Customised and Preorder rugs cannot be exchanged or returned.
8. For shipments outside the European Union, returns are not accepted due to customs regulations, distance, and logistical complexities. We kindly ask customers to carefully review their orders before completing the purchase.

ADDRESS:

KENZA & CO

Calle Rio Sil 15 BIS

28660 Boadilla del Monte – SPAIN

We understand that investing in a custom-made rug is a significant decision, so we offer a flexible 3-part payment plan:

1. 33% deposit at the start to begin production.
2. 33% midway through the production process.
3. The final 33% upon completion, just before shipping your rug.

To get started, simply email us at customrug@kenzaandco.com with:

• The link to the rug or design you want.
• Your desired size and any specific details (e.g., fringes, no fringes).

We will adjust the price accordingly, confirm all the details, and guide you through making the first 33% deposit to begin crafting your dream rug!

Boucherouite rugs:

Boucherouite rugs have the advantage of being washable with soap and water. Although it is true that domestic washing machines normally do not support so much weight of a wet rug, there are laundries with industrial machines adapted to this kind of weight. If you decide to hand wash it at home, just make sure that it is well rinsed and dried in the sun very well!

Beni ourain rugs / Azilal rugs:

For this type of rugs made of 100% natural untreated sheep's wool, you can vacuum it frequently, you just have to avoid rotating brushes. The first few days you may notice that your rug is shedding wool into balls and that the vacuum bag fills up quickly. This is a normal process that after a few days will stabilize.
Our tip for a home cleaning with natural products is to make a mixture with baking soda and coarse salt, spread the mixture on the rug and let it act for one or two hours, and vacuum well. The bicarbonate serves to neutralize and disinfect naturally and the salt drags away any dust deposited on the rug.

It is recommended that in the season of more sun, you take advantage to air the rug and give it the sun.

For small liquid stains (coffee, wine, tea ... etc) act immediately by applying directly the mixture of baking soda and salt (a small pile on), let it act for about 30 minutes, and vacuum! This mixture makes it absorb the liquids.

For a complete and deep cleaning, we recommend for any type of wool rug, to contact a specialized professional.

Vintage rugs:

Vintage rugs are delicate pieces, and that is why we recommend cleaning with the vacuum cleaner in soft mode, and for a deep cleaning better take it to a professional.

How do I save my rug?

If you wish to save your Berber rug for a season, you can do so by rolling it up and sprinkling a mixture of baking soda, salt and lavender flowers on it in a closed cotton bag. 

The baking soda acts as an odour neutralizer and disinfectant, the lavender flowers act as a natural insect repellent and give a pleasant aroma during the time it is rolled up. The salt will help you to drag this mixture when you vacuum it up the moment you are going to use it again!

If you have any questions, please do not hesitate to write to us at: hola@kenzaandco.com