SHIPPING POLICY:
We ship FREE everywhere safely and securely from MADRID, SPAIN. We use DHL EXPRESS.
NO DUTIES & NO TAXES ON ALL ORDERS. We are responsible for any Customs or Duty fees incurred.
Your order will be processed within 1-3 business days and delivered within a time period of no more than 5 business days, depending on your destination.
Once it's sent we communicate you the tracking number so you can check the status of your package online.
Important Notice:
Happy Holidays! 🌟 From December 19th to December 30th 2024, we will be visiting our cooperatives in Morocco to celebrate this special time with our artisans. Orders placed during this period will be dispatched starting January 2nd. Thank you for your understanding and support. Wishing you a holiday season filled with joy and unforgettable moments! ❤️
ESTIMATED DELIVERY DATES:
- SPAIN: 1-2 business days
- REST OF EUROPE: 2-5 business days
- NORTH AMERICA: 2-5 business days
- CANADA: 3-5 business days
- JAPAN: 4-5 business days
- SOUTH AFRICA: 4-5 business days
- AUSTRALIA AND NEW ZEALAND: 3-5 business days
RETURNS & EXCHANGE POLICIES:
- If you are not 100% satisfied with your purchase, without giving reasons 14 days from delivery you can return the product and get a full refund or exchange the product for another one and adjust the difference in price.
- Any product you return must be in the same condition you received it, please!
- If you wish to return the product, please inform Kenza & Co within 14 days of receipt of the product. Notification must be made by email to hola@kenzaandco.com.
- The customer must prove that the delivered product has been returned on time, e.g. by proof of shipment.
- From the day following the 14 days without notification from the customer of the return, the purchase is a fact.
- Buyers are responsible for return costs.
- Custom orders cannot be exchanged or returned.
ADDRESS:
KENZA & CO
Calle Rio Sil 15 BIS
28660 Boadilla del Monte – SPAIN
